Return and Exchange Policy

RETURN & EXCHANGE PROCESS 

Customers are responsible for covering all return shipping and handling costs. Unworn or unwashed merchandise can be returned or exchanged within 15 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via woohoogiftsinfo@gmail.com or you can send us a sms at 689-271-8664.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at woohoogiftsinfo@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at (689) 271-8664 from Mon-Fri 9am-5pm ET or email woohoogiftsinfo@gmail.com